On-Site Customer Support Specialist – Gainesville (Flexible Hours)

ProCare Rx; Gainesville (GA); On-site; USD 2,135,000 - 2,273,000; Full time

Benefits offered by this job

Health benefits

Paid vacation and holidays

Wellness program

401(k) with company match

Employee Assistance Program

Referrals program

Job summary

ProCare Rx in Gainesville, GA is seeking a customer service associate for on-site support. Part-Time or Full-Time shifts are available, with weekend or holiday coverage required.

The role involves answering calls, resolving issues, documenting information, and working with a healthcare team. Qualifications include 1 year in customer service, healthcare/PBM experience preferred, strong communication, and Windows PC skills.

Qualifications

• Minimum 1 year experience in a customer service position, preferably in a call center environment.
• PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.
• Proficient PC skills and excellent verbal and written communications are required.

Responsibilities

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Skills

Customer service

Phone communication

Time management

Organizational skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

Pharmacy Technician Certification is a plus

Tools

Windows-based applications

Job description

ProCare Rx in Gainesville, GA is seeking a customer service associate for on-site support. Part-Time or Full-Time shifts are available, with weekend or holiday coverage required.

The role involves answering calls, resolving issues, documenting information, and working with a healthcare team. Qualifications include 1 year in customer service, healthcare/PBM experience preferred, strong communication, and Windows PC skills.