Remote Bilingual Customer Care Advocate

company; Town of De Witt (NY); On-site; USD 25,099 - 32,910; Full time

Benefits offered by this job

Participation in group health and dental insurance

Retirement plan

Wellness program

Paid time away from work

Paid holidays

Job summary

A leading healthcare provider is seeking a Customer Care Advocate to join their team in New York. This role involves resolving customer inquiries across multiple platforms, enhancing member satisfaction, and requires effective communication, problem-solving skills, and the ability to speak Spanish fluently. Candidates will be part of a supportive team environment, contributing to operational excellence and customer retention.

Qualifications

• Prior customer service experience preferred.
• Ability to multi-task and handle multiple demands in a fast-paced environment.
• Complete training for proficiency in the role.

Responsibilities

• Resolve customer inquiries via various communication channels.
• Document and interpret inquiries from customers regarding products and services.
• Participate in ongoing training to support career development and skill enhancement.

Skills

Customer Service

Bilingual (English/Spanish)

Problem-solving

Communication

Organizational Skills

Education

High School diploma or equivalent

Tools

Microsoft Windows

Job description

A leading healthcare provider is seeking a Customer Care Advocate to join their team in New York. This role involves resolving customer inquiries across multiple platforms, enhancing member satisfaction, and requires effective communication, problem-solving skills, and the ability to speak Spanish fluently. Candidates will be part of a supportive team environment, contributing to operational excellence and customer retention.