Bilingual Healthcare Call Center Supervisor

Advanced Call Center Technologies; Shreveport (LA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Advancement opportunities

Flexible schedules

Bonus opportunities

Positive environment

Employee Ownership Program

Job summary

Advanced Call Center Technologies is seeking an energetic Supervisor to join our team. You will directly supervise 10-25 agents in a call center production environment, coaching and mentoring a sales-focused team to meet client goals.

Strong communication and leadership are essential for coaching performance and driving results. Ideal candidates have experience managing in a call center, bilingual English/Spanish, and the ability to pass a background check.

Qualifications

• Previous call center management experience.
• High School diploma or GED.
• Bilingual English/Spanish.
• Must pass criminal background check.
• Excellent communication skills.
• MS Office proficiency.

Responsibilities

• Monitors associates real-time productivity to achieve production and revenue goals.
• Coaches and develops associates to improve quality, performance and productivity.
• Addresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling.
• Motivates and rewards associates using company and client incentive programs to drive results.
• Ensures associates adhere to company and client policies and standards.
• Tracks and reports the associates daily performance and productivity.
• Monitors associate’s calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies.
• Takes escalated customer calls. Answers questions and recommends corrective services to address customer complaints.
• Assists in determining work procedures, prepares work schedules, and expedites workflow.
• Maintains the attendance records for associates using the timekeeping system. Reviews attendance daily and edits as necessary to ensure an accurate payroll is processed.
• Completes and presents associate’s annual performance appraisals.
• Conducts job candidate interviews and makes hiring decisions with assistance from Recruiting.

Skills

Leadership

Communication

Bilingual English/Spanish

Education

High School diploma or GED

Tools

MS Office

Job description

Advanced Call Center Technologies is seeking an energetic Supervisor to join our team. You will directly supervise 10-25 agents in a call center production environment, coaching and mentoring a sales-focused team to meet client goals.

Strong communication and leadership are essential for coaching performance and driving results. Ideal candidates have experience managing in a call center, bilingual English/Spanish, and the ability to pass a background check.