Bilingual Contact Center Supervisor

DATAMARK, Inc.; El Paso (TX); In loco; USD 41.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary)

Paid Time Off

Short Term & Long Term Disability

Training & Development

Wellness Resources

Descrizione del lavoro

DATAMARK, Inc. is seeking a dedicated Bilingual Contact Center Supervisor to lead our El Paso team in delivering exceptional customer service. You will supervise agents, monitor performance, and drive coaching to ensure service levels are met.

You will collaborate with multiple departments to foster a positive work environment, implement process improvements, and elevate customer satisfaction through effective leadership and data-driven decisions.

Competenze

• High school diploma or equivalent; bachelor's degree preferred.
• Minimum of 2 years experience in a contact center environment.
• At least 1 year of supervisory or team lead experience.
• Bilingual proficiency (Spanish/English).
• Open availability; must pass a background check.

Mansioni

• Supervise contact center agents and monitor performance.
• Coach agents to improve quality and adherence to scripts.
• Handle escalated customer issues and ensure timely resolution.
• Collaborate with departments to improve processes and service levels.

Conoscenze

Bilingual: Spanish/English

Supervisory leadership

Communication skills

Coaching and development

Microsoft Office

Contact center metrics

Formazione

High school diploma

Bachelor's degree preferred

Strumenti

Microsoft Office

Contact center software

Descrizione del lavoro

DATAMARK, Inc. is looking for a dedicated Bilingual Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment.

As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.

• High school diploma or equivalent; bachelor's degree preferred
• Minimum of 2 years experience in a contact center environment
• At least 1 year of supervisory or team lead experience
• Bilingual proficiency (Spanish/English)
• Open availability
• Must pass a thorough background check
• Strong communication and interpersonal skills
• Excellent leadership and coaching abilities
• Familiarity with contact center metrics and performance indicators
• Ability to handle escalated customer issues calmly and professionally
• Proficient in Microsoft Office and contact center software

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• $45,000.00 annual