Member Billing Specialist

ACCESS to Healthcare Network; Reno (NV); Hybrid; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical and vision insurance at noCost

HSA with employer match

4 weeks paid parental leave

Bereavement leave

14 annual holidays

Work from home options

4 weeks PTO in first year

Voluntary ancillary benefits

Free life insurance and long-term disb

Dental insurance

Dependent Care FSA

Tuition assistance and more

Job summary

Access to Healthcare Network in Reno, NV is seeking a full-time Member Billing Specialist. The role focuses on accurate billing, payment processing, and member support, with a schedule from 8:30 AM to 5:30 PM, Monday through Friday.

The candidate will work in a team environment, handling inquiries and collaborating with departments to ensure smooth member experiences. The ideal candidate is bilingual (English/Spanish), has at least 1 year of customer service, and is comfortable with a

Qualifications

• Bilingual English/Spanish preferred for member support.
• 1+ year of customer service experience required.
• Strong organizational skills and attention to detail.
• Proficiency with common office software and systems (Salesforce, Word, Excel).
• Ability to pass a background check.

Responsibilities

• Review account balances and research discrepancies.
• Process payments and prepare deposits and accounting entries.
• Respond to member billing inquiries with professionalism and care.
• Support membership retention and collaborate with departments.
• Assist with special projects and maintain knowledge of AHN programs, Salesforce, RingCentral, and accounting systems.

Skills

Bilingual EN/ES

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Word

Excel

Accounting Seed

RingCentral

Job description

Would you love a career where your attention to detail directly supports a mission-driven organization making a difference in your community? If so, Access To Healthcare Network in Reno, NV is looking for a full-time Member Billing Specialist to join our team. This is more than a billing role, it's an opportunity to build meaningful relationships, support members, and contribute to work that truly matters.

As our Member Billing Specialist, you'll earn $21.63 per hour. We also offer top-tier benefits and perks, including:

• Medical and vision insurance at no cost to the employee
• Health Savings Account HDHP (HSA) with employer match of $35.00/month
• 4 weeks of paid parental leave
• Bereavement leave
• 14 annual holidays
• Work from home options
• 4 weeks of PTO in your first year
• Voluntary ancillary benefits
• Free life insurance and long-term disability
• Dental insurance
• Dependent Care Flexible Savings Account (FSA) with low-cost health insurance options for your dependents
• Tuition assistance and more!

THE GROWTH YOU HELP PROVIDE AS A MEMBER BILLING SPECIALIST

This is a full-time position working Monday through Friday from 8:30 AM to 5:30 PM, with scheduling flexibility based on departmental and operational needs. As our Member Billing Specialist, you'll review account balances, research discrepancies, process payments, prepare deposits and accounting entries, and respond to member billing inquiries with professionalism and care. You'll support membership retention efforts, collaborate with colleagues across departments, assist with special projects, and maintain knowledge of AHN programs, Salesforce, RingCentral, and accounting systems.

OUR IDEAL MEMBER BILLING SPECIALIST

• Bilingual proficiency in English and Spanish
• High school diploma or equivalent
• Valid driver's license and ability to operate a company vehicle as needed
• 1+ years of customer service experience
• Strong organizational skills and attention to detail
• Excellent written and verbal communication and customer service skills
• Ability to manage multiple priorities and work effectively under pressure
• Flexibility to work a schedule based on department needs
• Ability to sit at a computer for 6-8 hours daily
• Ability to stand for 1-2 hours daily
• Ability to perform repetitive hand and wrist movements
• Ability to lift and carry up to 30 lbs. regularly

At least one year of cash-handling experience, one year of experience using Microsoft Word and Excel, and experience with Accounting Seed and Salesforce are preferred.

About Us

Since 2006, Access to Healthcare Network (AHN) has been dedicated to improving healthcare access across Nevada through innovative solutions, meaningful partnerships, and compassionate care. As a mission-driven nonprofit, we believe strong relationships are the foundation of lasting change, whether supporting individuals and families, collaborating with healthcare partners, or developing programs that strengthen communities. Our team is united by a culture of respect, purpose, and service, where employees are encouraged to share ideas, make an impact, and grow professionally. If you're passionate about helping others and want to be part of a supportive, fast-paced organization that truly makes a difference, AHN is a place where your work can change lives every day.

Must have the ability to pass a background check.

Salary: $21.63 per hour