Bilingual Medicaid Enrollment CSR | Customer Care

Manpower, Inc.; McAllen (TX); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Comprehensive training

Temp-to-perm opportunity

Supportive work environment

Meaningful community health impact

Diverse team

Résumé du poste

ManpowerGroup is seeking a Customer Service Rep (Bilingual) to handle enrollment information calls and educate clients on managed care options. You will assist with enrollment and disenrollment, ensuring accuracy of forms while providing timely information.

The role requires 1–2 years in a call center or customer service, fast typing (35 wpm), strong communication, reliability, and the ability to learn new programs quickly.

Qualifications

• At least 1–2 years of call center or customer service experience.
• Ability to learn new programs quickly and apply knowledge during training.
• Strong computer skills and basic operations knowledge.
• Reliability and punctuality to meet scheduled hours.
• Effective communication and a positive attitude.

Responsabilités

• Responds to enrollment services calls and mails information as requested.
• Educates clients on managed care options and processes.
• Assesses clients’ healthcare needs and assists with health plan selection.
• Maintains up-to-date knowledge of Medicaid CHOICE and related procedures.
• Assists clients with enrollment and disenrollment ensuring accurate forms.

Connaissances

Call center experience

Typing 35 wpm

Learning agility

Reliability & punctuality

Communication skills

Description du poste

ManpowerGroup is seeking a Customer Service Rep (Bilingual) to handle enrollment information calls and educate clients on managed care options. You will assist with enrollment and disenrollment, ensuring accuracy of forms while providing timely information.

The role requires 1–2 years in a call center or customer service, fast typing (35 wpm), strong communication, reliability, and the ability to learn new programs quickly.