Bilingual Health Plan Call Center Specialist II

Cook Children's Health Plan; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cook Children’s Health Plan is seeking a Call Center Rep II for the Fort Worth, TX location. This full-time role handles member and provider inquiries in a fast-paced call center, delivering accurate, courteous service while coordinating with team members as needed.

The successful candidate will have a High School Diploma or equivalent, 2 years' experience in healthcare-related settings or government programs, and bilingual English/Spanish proficiency with a required Spanish test prior to hire.

Qualifications

• High School Diploma or equivalent required.
• 2 years' experience with hospital/government programs or Community-Based Organizations (CBOs).
• 2 years' experience in a call center environment or medical setting.
• Fluent bilingual in English/Spanish; Spanish test required prior to hire.

Skills

Bilingual English/Spanish

Strong communication skills

Detail-oriented

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

Cook Children’s Health Plan is seeking a Call Center Rep II for the Fort Worth, TX location. This full-time role handles member and provider inquiries in a fast-paced call center, delivering accurate, courteous service while coordinating with team members as needed.

The successful candidate will have a High School Diploma or equivalent, 2 years' experience in healthcare-related settings or government programs, and bilingual English/Spanish proficiency with a required Spanish test prior to hire.