Call Center Rep II-Health Plan

Cook Children's Health Care System; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cook Children's Health Care System is seeking a Member Services professional to deliver accurate, prompt service to Health Plan Members and Providers in a busy call center environment.

Required are a High School Diploma, 2 years in hospital/government programs or a medical setting, and bilingual English/Spanish with medical terminology proficiency. You will collaborate with care teams to resolve inquiries and ensure timely support.

Qualifications

• High School Diploma or equivalent is required.
• 2 years' experience with hospital/government programs or CBOs.
• 2 years' experience in a call center environment or medical setting.
• Fluent bilingual in English/Spanish with medical/insurance terminology.
• Bilingual (English/Spanish) required; must pass Spanish test prior to hire.

Responsibilities

• Provide accurate, prompt, and courteous service to Cook Children's Health Plan Members and Providers in a fast-paced call center.
• Respond to inquiries immediately and directly when possible or collaborate with team members to deliver care.
• Support delivery of care to Members and Providers.

Skills

Bilingual English/Spanish

Medical terminology

Computer literacy

Time management

Education

High School Diploma or equivalent

2 years hospital/government programs experience

2 years call center/medical setting experience

Bilingual English/Spanish

Tools

Microsoft Outlook

Excel

Word

Internet Explorer

Job description

Location

Calmont Operations Building

Department

Member Services

Shift

First Shift (United States of America)

Standard Weekly Hours

40

Summary

Provides accurate, prompt, and courteous service to all Cook Childrens Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers.

Additional Information

Provides accurate, prompt, and courteous service to all Cook Childrens Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers.

Education

• High School Diploma or equivalent required.
• 2 years' experience working with hospital and/or Government sponsored Programs or Community-Based Organizations (CBOs).
• 2 years' experience working in a Call Center Environment or Medical setting.
• Fluent bilingual in English/Spanish and Medical/insurance terminology.
• Bilingual (English/Spanish) Required. Must pass Spanish test prior to hire.

Knowledge, Skills & Abilities

• Excellent verbal, communication, and grammatical skills.
• Able to work independently.
• Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, and Internet Explorer.
• Ability to manage priorities and complete tasks in a timely manner within outlined timeframes.

About Us

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.