Call Center Rep II-Health Plan

Cook Children's Health Plan; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cook Children’s Health Plan is seeking a Call Center Rep II for the Fort Worth, TX location. This full-time role handles member and provider inquiries in a fast-paced call center, delivering accurate, courteous service while coordinating with team members as needed.

The successful candidate will have a High School Diploma or equivalent, 2 years' experience in healthcare-related settings or government programs, and bilingual English/Spanish proficiency with a required Spanish test prior to hire.

Qualifications

• High School Diploma or equivalent required.
• 2 years' experience with hospital/government programs or Community-Based Organizations (CBOs).
• 2 years' experience in a call center environment or medical setting.
• Fluent bilingual in English/Spanish; Spanish test required prior to hire.

Skills

Bilingual English/Spanish

Strong communication skills

Detail-oriented

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

## Call Center Rep II-Health PlanApply: Fort Worth, TX: Full time: Posted 3 Days Ago: JR-119260**Location:**Calmont Operations Building**Department:**Member Services**Shift:**First Shift (United States of America)**Standard Weekly Hours:**40**Summary:**Provides accurate, prompt, and courteous service to all Cook Childrens Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers.**Additional Information:**Provides accurate, prompt, and courteous service to all Cook Childrens Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers. **Education:*** High School Diploma or equivalent required.* 2 years' experience working with hospital and/or Government sponsored Programs or Community-Based Organizations (CBOs).* 2 years' experience working in a Call Center Environment or Medical setting.* Fluent bilingual in English/Spanish and Medical/insurance terminology.* Bilingual (English/Spanish) Required. Must pass Spanish test prior to hire. **Knowledge, Skills & Abilities:*** Excellent verbal, communication, and grammatical skills.* Able to work independently.* Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, and Internet Explorer.* Ability to manage priorities and complete tasks in a timely manner within outlined timeframes. **About Us:** Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination. Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.