Bilingual Clinical Support Specialist III: Member Care

Cook Children's Health Care System; Fort Worth (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Cook Children’s Health Care System in Fort Worth, Texas seeks a bilingual Service Coordinator to support the Clinical Support & Prevention department. You will provide health education and service coordination for CCHP members, and handle call escalations for members or providers.

Ideal candidates have a Bachelor of Social Work, five years in managed care or hospital settings, and must pass a Spanish test. Licensure requirements include CHW and SW credentials.

Qualifications

• High school diploma or equivalent required; Bachelor of Social Work preferred.
• Five years’ experience in a managed care or medical office/hospital environment.
• Bi-lingual (English/Spanish) required. Must pass Spanish test prior to hire.

Responsibilities

• Provide support for all Service Coordination Department functions including health education and service coordination services for CCHP members.
• This position also provides call issue escalation for CCHP members or providers.
• May manage a caseload of members with low to moderate health complexity.
• May provide support for Team Lead duties during the Team Lead’s absence.

Skills

Communication

Motivational interviewing

Adult learning

ICD-9/CPT coding

Microsoft Office

Care coordination

Autonomy

Education

Bachelor of Social Work

High school diploma or equivalent

Licensed Bachelor Social Work preferred

Certified Community Health Worker

Job description

Cook Children’s Health Care System in Fort Worth, Texas seeks a bilingual Service Coordinator to support the Clinical Support & Prevention department. You will provide health education and service coordination for CCHP members, and handle call escalations for members or providers.

Ideal candidates have a Bachelor of Social Work, five years in managed care or hospital settings, and must pass a Spanish test. Licensure requirements include CHW and SW credentials.