Bilingual Health Coverage Enrollment Navigator

Hope Christian Health Center; North Las Vegas (NV); On-site; USD 25,000 - 33,000; Full time

Job summary

Hope Christian Health Center in Southern Nevada seeks an Exchange Enrollment Facilitator to provide direct one-on-one assistance for Medicaid and Nevada Health Link enrollment. The role includes navigating applications, renewals, document submission, and post-enrollment needs at community sites and events.

Qualifications include bilingual English/Spanish communication, a Nevada driver's license, reliable transportation, and experience with Medicaid/Health Link enrollment.

Qualifications

• Fluency in English and Spanish is required.
• Valid Nevada driver's license with a clean driving record.
• Reliable transportation for travel to partner sites and outreach events.
• Strong computer skills, including Microsoft Office, EMR systems, data entry, and web-based applications.
• Ability to work occasional evenings and weekends.
• Experience with Medicaid, Medicare, Nevada Health Link enrollment is preferred.
• One year of healthcare enrollment or related experience is preferred.

Responsibilities

• Provide one-on-one enrollment assistance for Medicaid, Nevada Check Up, and Nevada Health Link Marketplace plans.
• Conduct eligibility screenings and assist with applications, renewals, redeterminations, and required documentation.
• Resolve eligibility issues, application discrepancies, and enrollment barriers.
• Follow up on application status, documentation requirements, and renewal deadlines.
• Educate consumers on health insurance programs and eligibility requirements.
• Listen actively to consumer needs and provide clear, accurate guidance.
• Handle incoming calls, messages, and inquiries professionally.
• Maintain positive relationships with patients, visitors, community partners, and staff.
• Conduct community outreach, enrollment events, educational presentations, and engagement activities to increase awareness of available health coverage programs.
• Represent the organization at community events, health fairs, enrollment drives, and outreach activities.
• Develop and maintain relationships with community organizations, healthcare providers, schools, churches, and social service agencies.
• Connect consumers with healthcare, financial assistance, and community resources as appropriate.
• Maintain compliance with all Nevada Health Link, Medicaid, grant, and organizational documentation requirements.
• Maintain accurate documentation of consumer interactions, enrollment activities, and case notes within the EMR and designated systems.
• Ensure compliance with Nevada Health Link regulations, Medicaid requirements, HIPAA standards, and organizational policies.
• Protect the confidentiality of patient information and maintain secure records.
• Stay informed of changes to Medicaid, Medicare, and Marketplace policies and procedures.
• Train and support staff regarding Medicaid, Medicare, Nevada Health Link, and insurance-related processes.
• Participate in staff meetings, trainings, quality improvement activities, and outreach initiatives.
• Meet or exceed established enrollment, renewal, outreach, documentation, and productivity benchmarks.
• Perform other duties as assigned to support departmental and organizational objectives.

Skills

Bilingual English/Spanish

Healthcare enrollment experience

Customer service

Data entry

Education

High school diploma or GED

EEF certification readiness

Tools

Microsoft Office

EMR systems

Web-based applications

Job description

Hope Christian Health Center in Southern Nevada seeks an Exchange Enrollment Facilitator to provide direct one-on-one assistance for Medicaid and Nevada Health Link enrollment. The role includes navigating applications, renewals, document submission, and post-enrollment needs at community sites and events.

Qualifications include bilingual English/Spanish communication, a Nevada driver's license, reliable transportation, and experience with Medicaid/Health Link enrollment.