Patient Experience Coordinator - Physical Therapy

INNOVATIVE PHYSICAL THERAPY AND FITNESS CENTERS, LLC; Washington (District of Columbia); On-site; USD 34,000 - 46,000; Full time

Job summary

INNOVATIVE PHYSICAL THERAPY AND FITNESS CENTERS, LLC seeks a Health Care Coordinator for a busy outpatient physical therapy clinic in Baltimore, MD. The role supports daily operations and aims to create a positive patient experience from check-in to check-out.

The ideal candidate is organized, professional, and comfortable in a fast-paced healthcare setting, with responsibilities including scheduling, insurance verification, copay collection, and accurate patient records while upholding HIPAA

Qualifications

• High school diploma or equivalent required.
• Healthcare/medical office or customer service experience preferred.
• Excellent communication and organizational abilities.

Responsibilities

• Greet patients with a warm, professional first impression.
• Assist patients with check-in and check-out.
• Schedule, confirm, and reschedule appointments.
• Answer calls and address patient questions.
• Maintain accurate patient information in clinic systems.
• Verify insurance information and collect copays/deductibles.
• Process required paperwork and forms for patients.
• Monitor appointment schedules and patient flow.
• Coordinate with physical therapists and clinic staff.
• Maintain HIPAA confidentiality.
• Support front-office operations and administrative tasks.
• Provide excellent customer service to patients and referrals.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Multitasking

Confidentiality

Customer service

Team player

Attention to detail

Professional demeanor

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

INNOVATIVE PHYSICAL THERAPY AND FITNESS CENTERS, LLC seeks a Health Care Coordinator for a busy outpatient physical therapy clinic in Baltimore, MD. The role supports daily operations and aims to create a positive patient experience from check-in to check-out.

The ideal candidate is organized, professional, and comfortable in a fast-paced healthcare setting, with responsibilities including scheduling, insurance verification, copay collection, and accurate patient records while upholding HIPAA