Bilingual Gym Club Manager - Lead Team & Member Experience

Planet Fitness; Chelsea (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Monthly Manager Bonus

FREE Black Card membership after 30 + 

Medical, Dental, Vision insurance

Paid Personal Time after 6 months

Job summary

Planet Fitness Chelsea, MA is seeking a Club Manager to oversee gym operations and ensure an exceptional Judgement Free member experience while driving financial performance.

You will lead a team of Assistants, Member Service Representatives, Trainers and Custodians, focusing on staffing, training, customer service and safety. CPR certification is required and a high school diploma is necessary for the role.

Qualifications

• Must be fluent in both English and Spanish.
• Superior customer service skills, preferably in the fitness industry.
• Gym/Fitness Center Club Manager or Planet Fitness Assistant Manager experience in the last 5 years.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• High school diploma or GED required.
• Must be 18 years of age or older.

Responsibilities

• Recruit, hire, train and develop a high performing staff including Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members and guests and ensure staff follows superior customer service guidelines.
• Schedule staff and ensure all shifts are covered; lead by example and coach direct reports.
• Process weekly/bi-weekly employee payroll and manage payroll administration.
• Manage marketing efforts by ensuring staff is aware and trained on promotions and initiatives.
• Authorize expenditures, refunds and perform daily banking deposits.
• Prepare HR-related forms and coordinate with Corporate Payroll Team.
• Track weekly/monthly/annual statistics and reports.
• Back-up support for absent employees.

Skills

Fluent English

Fluent Spanish

PF Manager experience

Leadership

Customer service

Payroll processing

CPR Certification

Microsoft Suite

Education

High school diploma

Job description

Planet Fitness Chelsea, MA is seeking a Club Manager to oversee gym operations and ensure an exceptional Judgement Free member experience while driving financial performance.

You will lead a team of Assistants, Member Service Representatives, Trainers and Custodians, focusing on staffing, training, customer service and safety. CPR certification is required and a high school diploma is necessary for the role.