Bilingual Assistant Club Manager | Member Experience Lead

Planet Fitness; Chelsea (MA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Bi-Weekly Team Bonus

Monthly Mystery Shop Bonuses

Monthly Assistant Manager Bonus

Free Black Card membership after 30s

Company-paid benefits after 90 days

Job summary

Planet Fitness in Chelsea, MA is seeking an Assistant Manager to help oversee gym operations and deliver a Judgement Free member experience while driving financial success. The role requires bilingual English and Spanish communication, leadership of MSRs, Trainers, and Custodians, and coordination of shifts with a 40-hour work week.

You will recruit and train staff, supervise member services, ensure clean facilities, handle daily reporting, and provide back-up support to the Club Manager.

Qualifications

• Fluent in both English and Spanish.
• Superior customer service skills, preferably in fitness.
• Prior experience as a Shift Leader or Assistant Manager at Planet Fitness.
• Strong supervisory and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Must be 18+ and CPR certified.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Support in maintaining a welcoming atmosphere for members and guests.
• Ensure staff follow superior customer service guidelines.
• Provide backup support to Club Manager and supervise staff shifts.
• Oversee member services and ensure a superior customer experience.

Skills

Bilingual English & Spanish

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Planet Fitness in Chelsea, MA is seeking an Assistant Manager to help oversee gym operations and deliver a Judgement Free member experience while driving financial success. The role requires bilingual English and Spanish communication, leadership of MSRs, Trainers, and Custodians, and coordination of shifts with a 40-hour work week.

You will recruit and train staff, supervise member services, ensure clean facilities, handle daily reporting, and provide back-up support to the Club Manager.