Club Manager: Lead Team, Elevate Member Experience

Planet Fitness; North Strabane Township (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Planet Fitness in the United States is seeking a Club Manager to lead daily club operations and deliver an exceptional member experience. You will drive membership growth, manage a high-energy team, and uphold Planet Fitness standards in a Judgement Free Zone.

You will be responsible for planning shifts, training staff, and maintaining cleanliness and safety while reaching KPI targets. Minimum 18 years of age with a high school diploma is required.

Qualifications

• Must be a minimum of 18 years of age.
• High School Diploma or GED required.
• Excellent customer service and member care experience.
• Experience leading teams in retail or fitness environments.
• Self-starter, motivated and enthusiastic about guest experience.
• Well organized, reliable, detail oriented, able to work independently in a team.
• Strong scheduling and labor management skills are a plus.

Responsibilities

• Oversee club operations to ensure an exceptional member experience.
• Maintain financial stability of the club.
• Lead and develop the team to deliver +1% service and operating excellence.
• Drive EFT and membership growth by meeting KPI targets.
• Open and close procedures; ensure cleanliness and safety standards.
• Provide training to the assistant manager and staff as needed.
• Create and manage labor schedules with balanced coverage.
• Keep the team informed on promotions, policies, and corporate initiatives.
• Ensure staff complete Respectful Workplace Training and AED/CPR within 60 days.

Skills

Customer service

Leadership

Team management

Retail experience

Fitness industry

Communication

Listen 360

Planet Fitness University

Education

High School Diploma/GED

Tools

Listen 360

Planet Fitness University

Job description

Planet Fitness in the United States is seeking a Club Manager to lead daily club operations and deliver an exceptional member experience. You will drive membership growth, manage a high-energy team, and uphold Planet Fitness standards in a Judgement Free Zone.

You will be responsible for planning shifts, training staff, and maintaining cleanliness and safety while reaching KPI targets. Minimum 18 years of age with a high school diploma is required.