Bilingual Guest Services Agent – 24/7 Luxury Hotel Support

1-Hotels-5; Miami Beach (FL); On-site; USD 34,000 - 45,000; Full time

Job summary

Starwood Hotels is seeking team members for our guest services operations in Miami Beach. You’ll field hotel calls, direct them to the right departments, and communicate critical information to guests and staff to ensure smooth arrivals and departures.

A friendly, detail‑oriented approach helps you excel in a fast-paced environment. We require at least 1 year of similar work experience; a second language is a plus, and flexibility to support a 24‑hour operation.

Qualifications

• Minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service.
• Flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Field all hotel calls and direct them appropriately.
• Communicate critical information to guests and staff as needed.
• Assist with arrivals and departures and related guest needs.
• Support a fast-paced, detail-oriented front desk environment.

Skills

Customer service

Communication

Multitasking

Team player

Job description

Starwood Hotels is seeking team members for our guest services operations in Miami Beach. You’ll field hotel calls, direct them to the right departments, and communicate critical information to guests and staff to ensure smooth arrivals and departures.

A friendly, detail‑oriented approach helps you excel in a fast-paced environment. We require at least 1 year of similar work experience; a second language is a plus, and flexibility to support a 24‑hour operation.