Bilingual Guest Services Agent - 24/7 Call Center

Starwood Hotels & Resorts Worldwide, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. is seeking a warm Call Center / PBX Agent to join our Seattle team. You’ll field hotel calls, direct them to the right department, and relay critical information to guests and staff.

The ideal candidate has at least 1 year of similar experience, strong service orientation, and multitasking ability; a second language is a plus. This is a 24-hour operation requiring flexibility and teamwork.

Qualifications

• Passion for providing superior service with strong organization and attention to detail.
• Minimum 1 year of similar work experience in guest or customer service.
• Ability to communicate clearly is essential; a second language is a plus.
• Flexible and able to meet the demands of a 24-hour operation.

Responsibilities

• Field hotel calls, directing them to the appropriate department.
• Communicate critical information to guests and staff as needed.
• Provide on-the-spot solutions to guest inquiries and issues.

Skills

Customer service

Communication

Multitasking

Team player

Attention to detail

Job description

Starwood Hotels & Resorts Worldwide, Inc. is seeking a warm Call Center / PBX Agent to join our Seattle team. You’ll field hotel calls, direct them to the right department, and relay critical information to guests and staff.

The ideal candidate has at least 1 year of similar experience, strong service orientation, and multitasking ability; a second language is a plus. This is a 24-hour operation requiring flexibility and teamwork.