Guest Experience Agent – 24/7 Hotel Call Center

SH Seattle, L.L.C.; Seattle (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Starwood Hotels is seeking a Call Center / PBX Agent to field guest calls, direct inquiries to the right teams, and provide immediate assistance to ensure smooth arrivals and departures.

We value friendly, detail-oriented individuals with a strong service mindset and the ability to multitask in a fast-paced environment. Experience in guest service and a willingness to work a 24-hour operation are essential.

Qualifications

• Minimum 1 year of guest or customer service experience.
• Ability to speak a secondary language is a plus.
• Flexible to meet the demands of a 24-hour operation.
• Strong communication and organizational skills.

Responsibilities

• Answer hotel calls and direct them to the appropriate department.
• Provide on-the-spot information to guests and staff.
• Assist with arrival/departure logistics as needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Tools

PBX systems

Job description

Starwood Hotels is seeking a Call Center / PBX Agent to field guest calls, direct inquiries to the right teams, and provide immediate assistance to ensure smooth arrivals and departures.

We value friendly, detail-oriented individuals with a strong service mindset and the ability to multitask in a fast-paced environment. Experience in guest service and a willingness to work a 24-hour operation are essential.