Bilingual Guest Experience Advocate

San Diego Humane Society; San Diego (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Birthday Day Off

Competitive pay

Comprehensive benefits package

403(b) retirement plan with 5% match

Free pet adoptions and vaccines

Job summary

San Diego Humane Society is seeking a full-time Bilingual Guest Experience Associate for the San Diego Campus. You will serve as the first point of contact for guests, ensuring a positive and professional experience for both in-person visits and phone inquiries.

You must be bilingual (English/Spanish), have at least a high school diploma, and possess 1 year of customer/guest services experience. Prior animal-care exposure is a plus. 40-hour work week with a competitive benefits package.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one (1) year experience in customer/guest services required, 2 years preferred.
• Prior experience working with animals in a kennel, shelter or veterinary hospital preferred.
• Bilingual in English/Spanish required.

Responsibilities

• Provide exceptional service to every guest; including acknowledging guests as they enter or call SDHS, thanking them for coming to SDHS, determining their needs, answering questions related to our services, and working through their inquiry until resolution.
• Complete as many quality adoptions as possible by assisting guests in finding an appropriate match for their household and lifestyle while encouraging adopters to take advantage of our risk-free “Adoption Guarantee.”
• Check guests in and out for relinquishment, euthanasia and Community Spay and Neuter services.
• Check in stray animals brought in by the public and gather detailed information and assess stray cat’s eligibility for the Community Cat Program as needed.
• Cross-train and participate in all areas of the Guest Experience including but not limited to Adoptions, Admissions, Stray and Reclaim.

Job description

San Diego Humane Society is seeking a full-time Bilingual Guest Experience Associate for the San Diego Campus. You will serve as the first point of contact for guests, ensuring a positive and professional experience for both in-person visits and phone inquiries.

You must be bilingual (English/Spanish), have at least a high school diploma, and possess 1 year of customer/guest services experience. Prior animal-care exposure is a plus. 40-hour work week with a competitive benefits package.