Guest Experience Associate (Bilingual - Spanish Required)

SAN-Diego-Humane-Society; San Diego (CA); On-site; USD 59,457,000 - 63,755,000; Full time

Benefits offered by this job

Birthday Day Off

Comprehensive benefits package

403(b) retirement plan with 5% match

Free pet adoptions and vaccines

Job summary

San Diego Humane Society is hiring a full-time Bilingual Guest Experience Associate to serve as the first point of contact for guests and callers at our San Diego campus. You’ll help guests find services, answer questions, and guide adoptions with a positive, professional demeanor.

The role requires at least one year in customer/guest services, English/Spanish bilingualism, and a background with animals in a shelter or veterinary setting is preferred.

Qualifications

• Minimum of one (1) year experience in customer/guest services.
• Bilingual in English/Spanish required.
• Prior experience working with animals in a shelter or veterinary setting preferred.

Responsibilities

• Provide exceptional service to every guest; acknowledge guests entering or calling, determine needs, answer questions, and resolve inquiries.
• Assist guests with adoptions, relinquishments, and services; check in/out as needed.
• Help with Community Cat Program eligibility and other guest experience areas as assigned.
• Support with admissions, stray and reclaim processes and maintain a welcoming environment.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Education

High School Diploma or equivalent

Job description

San Diego Humane Society is hiring full-time Bilingual Guest Experience Associates for our San Diego team!How you’ll impact our mission:At San Diego Humane Society, we’re united by our mission to Inspire Compassion, providing hope and advancing the welfare of animals and people. In this role, you’ll serve as the first point of contact for guests visiting or calling SDHS and be responsible for making sure the guest experience is positive and professional.If you’re passionate about making an impact in the animal welfare movement, we’d love to talk to you.What’s in it for you?At SDHS, we’re proud to be an Equal Employment Opportunity Employer and commit to being a place where every person – staff, volunteer, and guest – can feel a sense of belonging. We support and invest in employees through conscious delivery of benefits and a workplace environment based on our Core Values.As an employee you’ll enjoy:Competitive pay and paid time-off (including your Birthday Day Off!)Comprehensive benefits package, training and well-being programs403(b) retirement plan with 5% match after 1 yearFree pet adoptions, pet vaccines and spay/neuter services…and so much more!What you’ll do:Provide exceptional service to every guest; including acknowledging guests as they enter or call SDHS, thanking them for coming to SDHS, determining their needs, answering questions related to our services, and working through their inquiry until resolution.Complete as many quality adoptions as possible by assisting guests in finding an appropriate match for their household and lifestyle while encouraging adopters to take advantage of our risk-free “Adoption Guarantee.”Check guests in and out for relinquishment, euthanasia and Community Spay and Neuter services.Check in stray animals brought in by the public and gather detailed information and assess stray cat’s eligibility for the Community Cat Program as needed.Cross-train and participate in all areas of the Guest Experience including but not limited to Adoptions, Admissions, Stray and Reclaim.What we’re looking for:High School Diploma or equivalent required.Minimum of one (1) year experience in customer/guest services required, 2 years preferred.Prior experience working with animals in a kennel, shelter or veterinary hospital preferred.Bilingual in English/Spanish required.Location & Hours: Based at our San Diego Campus. This position works 40 hours per week.Pay: Starting range is between $20.75 – $22.25 per hour and is eligible for an hourly bilingual-Spanish premium.The listed hiring range for this position depicts the target range of pay rates for candidates. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. Compensation for internal candidates may increase beyond the listed range based on performance over time. For all candidates, the actual starting pay rate is determined by a variety of factors, including but not limited to your years of related education and experience, internal pay equity, and position location.To learn more about our benefits and perks, click here.Career Growth through Job Levels: Guest Experience offers three job levels as you grow within your role. Growth is based on time worked in your SDHS Guest Experience Associate role and meeting other training and performance requirements – everyone can advance once they meet the requirements! Advancing levels is recognized through a title change and pay increase.