Bilingual Guest Experience Associate (Spanish/English)

San Diego Humane; San Diego (CA); Híbrido; USD 29 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday Day Off

403(b) match

Free pet adoptions

Resumo da oferta

San Diego Humane Society is hiring a full-time Guest Experience Associate at our San Diego Campus. You will be the first point of contact for guests, helping visitors and callers with questions, guiding adoptions, and ensuring a positive, professional experience for every person and pet.

Fluency in English and Spanish is required. The role supports admissions, adoptions, and community programs; the pay range is $20.75–$22.25 per hour, with benefits including PTO, retirement plan, pet discounts,

Qualificações

• Minimum 1 year experience in customer/guest services; 2 years preferred.
• Bilingual in English/Spanish required.
• Experience working with animals in a kennel, shelter, or veterinary setting preferred.
• High school diploma or equivalent required.

Responsabilidades

• Provide exceptional service to every guest; acknowledge entry or call, determine needs, and resolve inquiries.
• Assist guests in finding an appropriate adoption match and promote Adoption Guarantee.
• Check guests in and out for relinquishment, euthanasia and Community Spay/Neuter services.
• Cross-train across Adoptions, Admissions, Stray and Reclaim areas.

Conhecimentos

Customer service

Bilingual (English/Spanish)

Communication skills

Shelter experience

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

San Diego Humane Society is hiring a full-time Guest Experience Associate at our San Diego Campus. You will be the first point of contact for guests, helping visitors and callers with questions, guiding adoptions, and ensuring a positive, professional experience for every person and pet.

Fluency in English and Spanish is required. The role supports admissions, adoptions, and community programs; the pay range is $20.75–$22.25 per hour, with benefits including PTO, retirement plan, pet discounts,