Bilingual Guest Experience Lead for Pets & Community Events

Annenbergpetspace; Vista (CA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Wallis Annenberg PetSpace in Playa Vista seeks a Guest Experience Specialist to deliver memorable guest experiences, inform visitors about events and services, and support the adoption and foster process. The role requires flexible hours, excellent customer service, and the ability to work with children and animals.

You will collaborate with program and facilities teams, help with event setup, and represent the visitor-facing side of the organization with warmth and professionalism.

Qualifications

• Must be bilingual Spanish/English.
• 1-2 years hospitality/guest service/retail/animal services experience.
• Ability to manage multiple projects in a fast-paced environment.
• Experience with or ability to lead educational presentations.
• Knowledge of retail merchandising practices.
• Able to lift 50 lbs and stand long periods.

Responsibilities

• Offer memorable guest experiences and maintain a positive public face for PetSpace.
• Inform guests about events and services; assist with foster/adoption processes.
• Support setup for programs and events; assist/lead educational programming.
• Assist with store operations: pricing, stocking, and guest inquiries.
• Participate in off-site events and community outreach.
• Perform routine housekeeping tasks as needed.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Public speaking

Retail merchandising

POS knowledge

Education

High School Diploma or GED

Associate/Bachelor preferred in hospitality or education

Job description

Wallis Annenberg PetSpace in Playa Vista seeks a Guest Experience Specialist to deliver memorable guest experiences, inform visitors about events and services, and support the adoption and foster process. The role requires flexible hours, excellent customer service, and the ability to work with children and animals.

You will collaborate with program and facilities teams, help with event setup, and represent the visitor-facing side of the organization with warmth and professionalism.