Bilingual Guest Experience & Events Specialist

Wallis Annenberg Legacy Foundation; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Wallis Annenberg PetSpace in Playa Vista is seeking a Guest Experience Specialist to provide memorable service for every guest, support adoption and foster processes, and help manage events and retail operations. The role requires bilingual Spanish/English, strong customer service, and ability to work weekends/evenings.

Prior hospitality, events, retail, or animal-services experience and a high school diploma are preferred.

Qualifications

• High School Diploma, GED or equivalent; Associate/Bachelor preferred.
• 1-2 years of hospitality/guest service/events/retail/animal services experience.
• Day-to-day experience in caring for or interacting with domesticated pets preferred.

Responsibilities

• Offer a truly memorable and fulfilling guest experience for each guest of Annenberg PetSpace.
• Implement a customer-centered culture that identifies, nurtures and reinforces guest service as a primary value.
• Maintain excellent customer service and work to create a positive public face for Annenberg PetSpace.
• Be fully informed about daily Annenberg PetSpace events and services, and the building itself.
• Assist the Adoption and Foster team by helping guests navigate the foster and adoption process and complete paperwork as needed.
• Manage guest expectations for wait times and keep track of the order and status of potential adopters.
• Assist with set-up for booked programming and events by working with the Programs and Facilities teams
• Deliver educational programming with other GE members to provide a unique, memorable, and positive experience for guests.

Skills

Bilingual Spanish/English

Customer service

Retail merchandising

Public speaking

Teamwork

Education

High School Diploma or equivalent

Hospitality degree preferred

Tools

POS systems

Mobile devices

Job description

Wallis Annenberg PetSpace in Playa Vista is seeking a Guest Experience Specialist to provide memorable service for every guest, support adoption and foster processes, and help manage events and retail operations. The role requires bilingual Spanish/English, strong customer service, and ability to work weekends/evenings.

Prior hospitality, events, retail, or animal-services experience and a high school diploma are preferred.