Bilingual Government Customer Support Specialist

CGS Federal; Frankfort (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and state/federal hols

Job summary

CGS is seeking a Customer Service Representative to join our team supporting a large Federal agency. This entry-level, full-time role focuses on responding to calls and emails, using SOPs, and documenting communications in our database.

Qualified candidates are fluent in English (and Spanish is a plus), have a high school diploma or GED, and can obtain a Public Trust clearance. CGS offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Fluent in English and/or Spanish (written and verbal).
• High School diploma or GED.
• Ability to obtain a Public Trust security clearance.

Responsibilities

• Answer calls and emails from the public.
• Use knowledge base and SOPs to respond to requests.
• Document communications in the database.

Skills

Reply to calls

Reply to emails

SOP compliance

Document communications

Education

High School diploma or GED

Tools

Content Management System

Knowledge base

Job description

CGS is seeking a Customer Service Representative to join our team supporting a large Federal agency. This entry-level, full-time role focuses on responding to calls and emails, using SOPs, and documenting communications in our database.

Qualified candidates are fluent in English (and Spanish is a plus), have a high school diploma or GED, and can obtain a Public Trust clearance. CGS offers a comprehensive benefits package and opportunities for growth.