Bilingual Customer Service Specialist

CGS Federal; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k

Paid time off

Holiday pay

Job summary

CGS Federal is seeking a Customer Service Representative in Charleston for a full-time, entry-level role. You will handle calls and emails from the public, use SOPs and a knowledge base to respond to inquiries, and document all communications in our system.

The ideal candidate is fluent in English and/or Spanish, has a high school diploma or GED, and can obtain a Public Trust clearance. We offer a comprehensive benefits package and growth opportunities.

Qualifications

• Fluent in English and/or Spanish (written and spoken).
• Excellent communication and interpersonal skills.
• Ability to follow SOPs and use a knowledge base.

Responsibilities

• Reply to calls and emails from the public using SOPs.
• Utilize knowledge base to answer customer requests.
• Document communications in the company database.

Skills

Bilingual English/Spanish

Excellent written/verbal communication

Customer service experience

Education

High School Diploma or GED

Job description

CGS Federal is seeking a Customer Service Representative in Charleston for a full-time, entry-level role. You will handle calls and emails from the public, use SOPs and a knowledge base to respond to inquiries, and document all communications in our system.

The ideal candidate is fluent in English and/or Spanish, has a high school diploma or GED, and can obtain a Public Trust clearance. We offer a comprehensive benefits package and growth opportunities.