Federal Customer Support Specialist - Entry Level

CGS Federal; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (FSA)

Paid Time Off and Holidays

Job summary

CGS Federal in Birmingham, AL is seeking a Customer Service Representative to support a wide-ranging client initiative for a large Federal agency. This entry-level, full-time role emphasizes responsive communication and accurate documentation.

You will answer calls and emails from the public, use a knowledge base and SOPs, and record interactions in our database. Fluency in English and/or Spanish is required, and you may need to obtain a Public Trust clearance.

Qualifications

• Fluency in English and/or Spanish (written and verbal).
• High School diploma or GED.
• Ability to obtain a Public Trust Security clearance (credit check and background investigation).
• Ability to follow policies, procedures, and regulations.
• Ability to navigate a content management system and related web sites.
• Strong written and verbal communication skills.
• Excellent customer service, dependability and time management.

Responsibilities

• Reply to calls and emails from the public using a knowledge base and SOPs.
• Document communications in the database.

Skills

Bilingual (English/Spanish)

Customer service

Communication

Education

High School diploma or GED

Tools

Content Management System

Job description

CGS Federal in Birmingham, AL is seeking a Customer Service Representative to support a wide-ranging client initiative for a large Federal agency. This entry-level, full-time role emphasizes responsive communication and accurate documentation.

You will answer calls and emails from the public, use a knowledge base and SOPs, and record interactions in our database. Fluency in English and/or Spanish is required, and you may need to obtain a Public Trust clearance.