Entry-Level Bilingual Government Customer Support Rep

CGS Federal; Charleston (WV); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and holidays

Job summary

CGS Federal is seeking a Customer Service Representative to join our team in Charleston, West Virginia. You will respond to calls and emails, use our knowledge base and SOPs, and document every interaction in our database.

This entry-level role supports a broad federal agency initiative and offers growth through training and comprehensive benefits. Bilingual English/Spanish is preferred; a high school diploma is required; ability to obtain a Public Trust clearance is necessary.

Qualifications

• Fully fluent in English and/or Spanish (written and verbal).
• High School diploma or GED required.
• Ability to obtain Public Trust clearance with background checks.

Responsibilities

• Reply to calls and emails from the public using SOPs.
• Utilize knowledge base and follow SOPs to answer requests.
• Document communications in the database.

Skills

Call & email handling

SOP adherence

Documentation

Education

High School diploma / GED

Tools

Content Management System

Job description

CGS Federal is seeking a Customer Service Representative to join our team in Charleston, West Virginia. You will respond to calls and emails, use our knowledge base and SOPs, and document every interaction in our database.

This entry-level role supports a broad federal agency initiative and offers growth through training and comprehensive benefits. Bilingual English/Spanish is preferred; a high school diploma is required; ability to obtain a Public Trust clearance is necessary.