Bilingual Customer Support Specialist (Public Sector)

CGS Federal; Oklahoma City (OK); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Dependent Care

Commuter

Paid Time Off

Job summary

CGS seeks a Customer Service Representative to support a federal agency in Oklahoma City. This entry-level, full-time role handles calls and emails, uses SOPs and a knowledge base, and records communications in the database.

Fluency in English (and Spanish) is required along with a high school diploma. Candidates must be able to obtain a Public Trust clearance. CGS offers benefits and growth opportunities in Oklahoma City.

Qualifications

• Fully fluent in English and/or Spanish (both written and verbal).
• High School diploma or GED certificate.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Responsibilities

• Reply to calls and emails from the public.
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
• Document your communications in our database.

Skills

Call handling

Knowledge base SOP

Documentation

Education

High School diploma or GED

Tools

Content Management System

Job description

CGS seeks a Customer Service Representative to support a federal agency in Oklahoma City. This entry-level, full-time role handles calls and emails, uses SOPs and a knowledge base, and records communications in the database.

Fluency in English (and Spanish) is required along with a high school diploma. Candidates must be able to obtain a Public Trust clearance. CGS offers benefits and growth opportunities in Oklahoma City.