Government Customer Support Specialist (Entry-Level)

CGS Federal; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Paid Time Off and Holidays

Job summary

CGS Federal is seeking a Customer Service Representative to support a broad federal customer initiative in Albuquerque, NM. This full-time, entry-level role emphasizes responsiveness to inquiries, adherence to SOPs, and accurate documentation of interactions.

The ideal candidate is fluent in English and/or Spanish, has a high school diploma or GED, and can pursue a Public Trust clearance. Benefits and growth opportunities are provided, with a service-oriented mission at CGS.

Qualifications

• Fluent in English and/or Spanish (written and verbal).
• High School diploma or GED.
• Ability to obtain a Public Trust security clearance (credit check and background investigation).

Responsibilities

• Reply to calls and emails from the public.
• Use knowledge base and SOP to answer requests.
• Document communications in the database.

Skills

Bilingual EN/ES

Excellent communication

Typing 40 wpm

Call Center experience (nice to have)

Education

High School diploma or GED

Job description

CGS Federal is seeking a Customer Service Representative to support a broad federal customer initiative in Albuquerque, NM. This full-time, entry-level role emphasizes responsiveness to inquiries, adherence to SOPs, and accurate documentation of interactions.

The ideal candidate is fluent in English and/or Spanish, has a high school diploma or GED, and can pursue a Public Trust clearance. Benefits and growth opportunities are provided, with a service-oriented mission at CGS.