Bilingual Global Trade Customer Support Specialist

Buckland; Laredo (TX); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Friendly work environment

Professional development

Growing organization

Résumé du poste

Buckland in the United States is seeking a Customer Service Representative to act as a liaison between clients and the company, handling information requests and resolving issues related to import/export shipments. The role emphasizes accuracy, timely communication, and professional service.

The ideal candidate has at least 2 years in customs brokerage or logistics, bilingual Spanish/English, and strong MS Office skills; travel may be required to CAD/USA/MX offices occasionally.

Qualifications

• Minimum 2 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• Bilingual in Spanish/English.

Responsabilités

• Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods through the applicable border and following up on inquiries pertaining to shipment status.
• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client set up and/or inquiries.
• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.

Connaissances

Bilingual - Spanish/English

Communication skills

Attention to detail

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

Buckland in the United States is seeking a Customer Service Representative to act as a liaison between clients and the company, handling information requests and resolving issues related to import/export shipments. The role emphasizes accuracy, timely communication, and professional service.

The ideal candidate has at least 2 years in customs brokerage or logistics, bilingual Spanish/English, and strong MS Office skills; travel may be required to CAD/USA/MX offices occasionally.