Customer Service Representative

Buckland; Laredo (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Friendly work environment

Professional development

Growing organization

Job summary

Buckland in the United States is seeking a Customer Service Representative to act as a liaison between clients and the company, handling information requests and resolving issues related to import/export shipments. The role emphasizes accuracy, timely communication, and professional service.

The ideal candidate has at least 2 years in customs brokerage or logistics, bilingual Spanish/English, and strong MS Office skills; travel may be required to CAD/USA/MX offices occasionally.

Qualifications

• Minimum 2 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• Bilingual in Spanish/English.

Responsibilities

• Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods through the applicable border and following up on inquiries pertaining to shipment status.
• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client set up and/or inquiries.
• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.

Skills

Bilingual - Spanish/English

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Who We Are

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Buckland is looking for a Customer Service Representative

What You’ll Be Doing

This position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What We Can Offer You

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods through the applicable border and following up on inquiries pertaining to shipment status.
• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client set up and/or inquires.
• Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
• Identify and address opportunity areas to meet customer demands.
• Good written and verbal communication skills.
• Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
• Driven by results working in a fast paced environment.
• Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

What We Need From You

• High School Diploma or equivalent.
• Minimum 2 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade Business knowledge
• Bilingual in Spanish/English
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MX.

Want to apply? Get in touch today

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position.

Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at [e-mail]

As we receive a high volume of applications, we’re only able to contact candidates selected to move forward. While we truly appreciate your interest, we are unable to respond to general inquiries regarding application status. Thank you for your understanding.