Customer Service Representative

Colonial Group; Laredo (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Retirement plan

Professional development

Growth opportunities

Friendly environment

Job summary

Buckland is seeking a Customer Service Representative to act as a liaison between the company and clients, handling import/export clearance and order coordination. The role requires strong English/Spanish communication, attention to detail, and the ability to work in a fast-paced environment.

You will support onboarding of new customers, manage inquiries, and collaborate with cross-functional teams to ensure accurate information and timely resolution of issues.

Qualifications

• Minimum 2 years in custom brokerage or logistics
• High School Diploma or equivalent
• Intermediate MS Office knowledge
• Mexican Legislation in Foreign Trade Business knowledge
• Must be bilingual in Spanish/English

Responsibilities

• Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods through the applicable border and following up on inquiries pertaining to shipment status.
• Assist with onboarding and administration of new customers, including account setup in company system, inquiries, and providing solutions.
• Liaison between intercompany departments regarding potential client setup and inquiries.
• Review and prepare orders according to customer requirements and monitor fulfillment until completion.
• Identify opportunity areas to meet customer demands.
• Maintain a well-organized calendar to balance meetings, tasks, and initiatives.

Skills

Bilingual Spanish/English

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Buckland is looking for a Customer Service Representative

What you’ll be doing

This position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What we can offer you

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for

• Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods through the applicable border and following up on inquiries pertaining to shipment status.
• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client set up and/or inquires.
• Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
• Identify and address opportunity areas to meet customer demands.
• Good written and verbal communication skills.
• Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.
• Driven by results working in a fast paced environment.
• Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

What we need from you

• High School Diploma or equivalent.
• Minimum 2 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade Business knowledge
• Bilingual in Spanish/English
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MX.