Bilingual Global Logistics Operations Supervisor

Buckland; McAllen (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Retirement plan matching

Professional development opportunities

Growth through a growing organization

Job summary

Buckland is seeking an Operations Supervisor to lead daily operations, manage a team of 15–20 staff, and ensure exceptional customer service across import/export processes. This role involves coordinating with IT, improving procedures, and maintaining KPI-driven performance.

Relocation to Laredo, TX is required; the candidate should have 4+ years in customs or international trade, strong leadership, and bilingual capabilities in Spanish and English.

Qualifications

• Bachelor's Degree or diploma in International Trade, Logistics, Business or related discipline.
• Minimum 4 years proven customs, compliance, or international trade experience.
• Knowledge of Annex 24 and IMMEX program.
• Leadership, communication, and decision-making skills.
• High level of organization, time management and attention to detail.
• Bilingual in Spanish/English.
• Full understanding of customs regulations in applicable country.
• Intermediate MS Office knowledge.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MX.

Responsibilities

• Provide the highest level of customer service to clients, vendors, and service providers.
• Tariff research and classification of goods to comply with Canadian, Mexican and US customs regulations (as applicable).
• Handle requests from internal and external clients, assist team members and team leaders with addressing errors ensuring KPIs are met, and consult with manager on client data and complex imports related issues.
• Assist with developing and implementing written work instructions and procedures per operation/client needs.
• Work in conjunction with IT to develop/refine work instructions from initial request to production as needed.
• Provide information to the billing team, provide afterhours support, prepare import/export forms and internal documents to comply with customs regulations.
• Manage a network of MX customs clearance partners and drayage companies to ensure successful coverage.
• Strong written and verbal communication skills (in English and Spanish).
• Showcase your skills with Microsoft utilizing programs such as Excel, Word, Teams and Outlook.
• Exercising independent judgment by providing directions and assistance with day-to-day task, prioritization and resources management.
• Thrives in a fast-paced environment holding a high level of degree in urgency and accuracy, supporting a continuous improvement culture.
• Coordinate with cross-functional teams deadlines to align schedules and priorities.
• To provide the highest level of customer service by monitoring teams performance and providing regular feedback ensuring high standards of service are maintained.

Skills

Leadership

Bilingual Spanish/English

Communication

Decision-making

Time management

Education

Bachelor's Degree or diploma in International Trade, Logistics, Business or related discipline

Tools

MS Office

Job description

Buckland is seeking an Operations Supervisor to lead daily operations, manage a team of 15–20 staff, and ensure exceptional customer service across import/export processes. This role involves coordinating with IT, improving procedures, and maintaining KPI-driven performance.

Relocation to Laredo, TX is required; the candidate should have 4+ years in customs or international trade, strong leadership, and bilingual capabilities in Spanish and English.