Bilingual Funeral Service Coordinator

Northstar Memorial Group; San Mateo (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Life Insurance

401(k) with Employer Matching

Job summary

NorthStar Memorial Group is seeking a compassionate Funeral Arranger for Skylawn Funeral Home in San Mateo. You will guide families through services with empathy and meticulous attention to detail, handling planning, documents, and logistics.

The role emphasizes communication with families, vendors, and internal teams, plus on-call coverage and professional presentation. Training is provided if needed.

Qualifications

• High school diploma or GED required.
• 1+ year funeral industry experience preferred, but we will train the right person.
• Customer service or hospitality experience strongly preferred.
• Proficient in MS Office and data entry systems.
• Ability to type at least 40 words per minute.
• Strong multitasking and communication skills.

Responsibilities

• Arrange and lead funeral and memorial services with professionalism and compassion.
• Manage planning: scheduling, locations, transportation, and vendor coordination.
• Prepare and file death documents; coordinate with cemeteries for burials.
• Provide logistical support by driving funeral vehicles and delivering items.
• Offer evening on-call coverage on a rotating schedule.
• Collaborate with departments to meet family needs with care and efficiency.
• Maintain accurate client records and service documentation.
• Handle administrative tasks including data entry, filing, and calls.

Skills

Empathy

Communication skills

Multitasking

Data entry

Typing 40 wpm

Interpersonal skills

Customer service

Public speaking

Education

High school diploma or GED

Tools

MS Office Suite

Data entry systems

Job description

NorthStar Memorial Group is seeking a compassionate Funeral Arranger for Skylawn Funeral Home in San Mateo. You will guide families through services with empathy and meticulous attention to detail, handling planning, documents, and logistics.

The role emphasizes communication with families, vendors, and internal teams, plus on-call coverage and professional presentation. Training is provided if needed.