Funeral Home Manager

Northstar Memorial Group; San Mateo (CA); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Life Insurance

401(k) with Employer Matching

Disability Coverage

Employee Assistance Program (EAP)

Job summary

Skylawn Funeral Home, part of NorthStar Memorial Group, is seeking a Funeral Home Manager to lead our Half Moon Bay location. You will oversee daily operations, guide staff, and ensure compassionate care for families during difficult moments.

The ideal candidate holds a CA licensed funeral director, has 5+ years in the field, and at least 2 years in management, with strong customer relations, professional communication, and a service-driven mindset to drive excellence in every family interaction.

Qualifications

• Licensed Funeral Director in CA or able to reciprocate.
• 5+ years of experience in related field.
• 2+ years of management or leadership experience, funeral profession preferred.
• Excellent customer relations and actively looking for ways to help others.
• Professional communication and effective leadership skills.

Responsibilities

• Participate in planning and executing culturally significant events and community outreach initiatives, including partnerships with churches, hospitals, nursing homes, and community centers.
• Demonstrate impeccable etiquette and professionalism in every interaction, consistently reflecting NorthStar Memorial Group's values and compliance expectations.
• Maintain mastery of all product offerings, service processes, and organizational policies to confidently address complex questions from families and the public.
• Actively listen to families and channel meaningful insights to internal marketing and product teams to support continuous improvement.
• Lead, coach, and develop Funeral Arrangers and Care Center Staff, fostering a culture of respect, accountability, communication, and high performance.
• Direct funeral home operations and collaborate across departments to ensure seamless service delivery and operational excellence.
• Drive achievement of annual case volume and revenue goals while continuously elevating the family experience within the funeral home.
• Select, train, and motivate staff to ensure service delivery consistently exceeds family expectations.

Skills

Customer relations

Leadership

Professional communication

Staff development

Strategic planning

Education

Licensed Funeral Director - CA

Job description

Current job opportunities are posted here as they become available.

Skylawn Funeral Home is seeking an experienced and compassionate Funeral Home Manager to lead our team in Half Moon Bay, CA. This is an opportunity to make a meaningful impact by guiding a dedicated team, serving families with excellence, and driving the success of a respected funeral home within the community. As the leader of the location, you will oversee daily operations, develop and inspire staff, cultivate community relationships, and ensure every family receives an exceptional level of care and service. The ideal candidate is a hands-on leader who approaches the business with an ownership mindset, balancing operational excellence, financial performance, and team development while never losing sight of what matters most, supporting families during life's most difficult moments.

Responsibilities

• Participate in planning and executing culturally significant events and community outreach initiatives, including partnerships with churches, hospitals, nursing homes, and community centers.
• Demonstrate impeccable etiquette and professionalism in every interaction, consistently reflecting NorthStar Memorial Group's values and compliance expectations.
• Maintain mastery of all product offerings, service processes, and organizational policies to confidently address complex questions from families and the public.
• Actively listen to families and channel meaningful insights to internal marketing and product teams to support continuous improvement.
• Lead, coach, and develop Funeral Arrangers and Care Center Staff, fostering a culture of respect, accountability, communication, and high performance.
• Direct funeral home operations and collaborate across departments to ensure seamless service delivery and operational excellence.
• Drive achievement of annual case volume and revenue goals while continuously elevating the family experience within the funeral home.
• Select, train, and motivate staff to ensure service delivery consistently exceeds family expectations.

Compensation

range of $105,000 - 125,000/yr.

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

Qualifications

• Licensed Funeral Director in the state of California or must be able to reciprocate
• 5+ years of experience in related field
• 2+ years of management or leadership experience, funeral profession preferred
• Excellent customer relations and actively looking for ways to help others
• Professional communication and effective leadership skills
• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Coverage
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan

Skylawn Funeral Home has been a trusted source of care and support for Bay Area families since 1957. Known for its commitment to compassionate service and personalized memorial experiences, our team helps families honor loved ones in meaningful ways while providing comfort, guidance, and peace of mind during life's most important moments. With a deep dedication to dignity, respect, and excellence, we take pride in serving a diverse community and helping families create lasting tributes that celebrate life and legacy. Joining our location means becoming part of a respected tradition of service and a team committed to making a meaningful difference every day.

Skylawn Funeral Home is part of the NorthStar Memorial Group family of properties. Voted one of 2026's USA Today Top Workplaces, NorthStar Memorial Group is a privately held company that offers opportunities for growth with a broad network of support, while keeping the intimacy and personal impact you have at an independently owned property.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.