Bilingual Front Office Pro: Patient Care & Scheduling

MedLink Georgia; Athens (GA); On-site; USD 22,000 - 25,000; Full time

Job summary

MedLink Georgia in Athens, GA is hiring a Front Office Assistant (Bilingual Preferred) to serve as the first point of contact for patients and visitors. The role includes answering phones, scheduling in the EHR, verifying insurance, and assisting with billing and daily administrative duties within a patient-centered healthcare environment.

The ideal candidate has MOA/secretarial training or equivalent experience, basic medical terminology knowledge, and strong communication skills.

Qualifications

• Graduation from an approved MOA or medical office program or a high school diploma with relevant secretarial experience.
• Some knowledge of medical terminology.
• Effective oral and written communication skills.
• Ability to establish positive relationships with patients, coworkers, and management.
• Ability to work independently using reasonable judgment.

Responsibilities

• Greet patients and visitors and provide exceptional customer service.
• Answer phones and route calls, create patient cases as needed.
• Return patient messages promptly via voice or email.
• Schedule appointments in the electronic health record.
• Maintain provider schedules and manage no-shows.
• Document demographic information and insurance details in the EHR.
• Educate patients on sliding fee scale eligibility and verify income.
• Assist with billing/claims and end-of-day reconciliation.

Skills

Customer service

Phone handling

Written communication

Interpersonal skills

Organization

Education

MOA or medical office program

High school diploma or equivalent

Tools

EHR software

Billing software

Job description

MedLink Georgia in Athens, GA is hiring a Front Office Assistant (Bilingual Preferred) to serve as the first point of contact for patients and visitors. The role includes answering phones, scheduling in the EHR, verifying insurance, and assisting with billing and daily administrative duties within a patient-centered healthcare environment.

The ideal candidate has MOA/secretarial training or equivalent experience, basic medical terminology knowledge, and strong communication skills.