Bilingual Front Office Assistant

Medlinkga; Commerce (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

MedLink Georgia in Commerce, GA seeks a Front Office Assistant to greet patients, answer calls, schedule appointments in the EHR, and support billing activities. You will verify demographics, scan records, and educate patients on eligibility for the sliding fee scale. Strong communication and healthcare terminology knowledge are essential.

The role emphasizes accurate patient data handling, independent task management, and collaborative teamwork within a patient-centered care environment.

Qualifications

• Must graduate from MOA program or technical school business program with 1 year experience OR have a high school diploma with 1 year secretarial healthcare experience.
• Some knowledge of medical terminology.
• Proficient with computer, copier/scanner/fax, calculator and other office machines.
• Experience using an electronic health record program and maintaining accurate patient records.
• Strong oral and written communication; ability to build positive relationships.
• Ability to work independently with good judgment.

Responsibilities

• Serve as first point of contact, greet patients and visitors.
• Answer phones and route calls; create patient cases as needed.
• Return patient messages promptly via phone or portal.
• Schedule appointments in the electronic health record.
• Maintain provider schedules; manage no-shows and reminders.
• Document demographic data in the patient's EHR at each visit.
• Scan documents into the patient’s electronic health record.
• Verify patient insurance eligibility and document policies.
• Educate patients on sliding fee scale and determine eligibility.

Skills

Customer service

Communication

Medical terminology

EHR systems

Independent worker

Teamwork

Education

MOA program or technical school

High school diploma or equivalent

Tools

EHR software

Job description

Location: Commerce, GA

Job Type: Full-time

Company: MedLink Georgia

About Us:

MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are seeking a compassionate and detail-oriented Front Office Assistant to join our team and support healthcare professionals in providing top-notch medical services to our community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as the first point of contact, providing exceptional customer service, when greeting and serving all patients and visitors
• Answers phones, routing telephone calls and/or creating patient cases as appropriate
• Returns patient voice and/or email messages in a timely manner
• Schedules appointments in the electronic health record
• Assists in maintaining the provider(s) schedules by moving patient appointments, following up on no-shows, and reminding patients of upcoming appointments
• Completely documents all required demographic information in the patient's electronic health record, updating at each visit as appropriate
• Scans patient registration and all other relevant documentation into the patient's electronic health record
• Verifies patient's insurance if eligibility was unable to be verified electronically through the electronic health record
• Educates patients on the sliding fee scale discounts and determines patient eligibility for the sliding fee scale through verification of income
• Documents insurance policies and sliding fee scale policies appropriately in the patient's electronic health record
• Obtains signed release forms from patients
• Responsible for maintaining the patient reception area in a clean, neat and presentable condition
• Obtains patients' payments at the time services are rendered
• Participates and assists in documenting Daily Huddles
• Follows the daily financial audit checklist and participates in the end of the day reconciliation process
• Assists with billing and/or claim creation for services rendered
• Maintains the clinical inbox completing all assigned inbox tasks by the end of the day
• Exemplifies and demonstrates positive teamwork with all Administrative and Center staff
• Participate in the daily huddle
• Ensure timely response to appointment messages and requests via the phone and portal
• Educate patients regarding PCMH and how the care team can help patients
• Participate as a member of a patient's care team - within Team Work
• Ensure patients receive a copy of his/her visit summary
• Ensure patients leave with an appointment and face no barriers regarding transportation
• Ensure patients have an identified primary care provider
• Other administrative and clerical duties as assigned

EDUCATION AND/OR EXPERIENCE

• Graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the healthcare field OR high school diploma (or equivalency) with three years general secretarial experience
• Some knowledge of medical terminology
• Skills in the use of a computer, copier/scanner/fax, calculator, and other office machines
• Use of an electronic health record program with the ability to maintain accurate patient medical records
• Effective oral and written communication skills
• Ability to establish positive relationships with patients, coworkers, professional staff, and management
• Ability to work independently using reasonable judgment in completing assigned tasks