Bilingual Front Office Patient Care Coordinator

Chicago ENT - Advanced Center for Specialty Care; Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Chicago ENT - Advanced Center for Specialty Care seeks a Patient Care Coordinator – Front Office to be the first point of contact, registering patients, collecting copayments, and ensuring all forms are correctly entered into the EMR. The role is central to delivering a welcoming, organized, and efficient office experience.

This position requires bilingual English/Spanish, a high school diploma, and accurate data entry with 30 wpm typing.

Qualifications

• High school diploma or equivalent required.
• Ability to use an EMR and navigate Windows environments.
• Bilingual in English and Spanish (spoken, written, comprehension).
• Typing a minimum of 30 words per minute with 90% accuracy.

Responsibilities

• Welcome patients and visitors in a courteous and professional manner.
• Register patients and verify demographic and insurance information.
• Collect copayments, outstanding balances, and required patient documentation.
• Check patients in and out and schedule follow-up appointments and referrals.
• Review provider schedules for accuracy and readiness for clinic.
• Monitor and respond to inbound patient correspondence and inquiries.
• Assist with cross-training for related front-office functions.

Skills

Bilingual English/Spanish

EMR/Windows proficiency

Typing 30 wpm

Education

High school diploma or equivalent

Job description

Chicago ENT - Advanced Center for Specialty Care seeks a Patient Care Coordinator – Front Office to be the first point of contact, registering patients, collecting copayments, and ensuring all forms are correctly entered into the EMR. The role is central to delivering a welcoming, organized, and efficient office experience.

This position requires bilingual English/Spanish, a high school diploma, and accurate data entry with 30 wpm typing.