Front Office Patient Care Specialist

Chicago ENT; Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Chicago ENT is seeking a Patient Care Coordinator – Front Office to greet patients, register them, verify insurance, collect payments, and keep the EMR up to date. This role is the heartbeat of the clinic, coordinating with providers and staff to ensure a smooth visit.

You will work with English and Spanish, type at least 30 wpm, and navigate EMR and Windows-based systems. Travel may be required to affiliated locations, and you will report to the Front Office Lead.

Qualifications

• High school diploma or equivalent.
• Bilingual in English and Spanish (speaking, writing, and comprehension).
• Typing at least 30 words per minute with 90% accuracy.
• Ability to navigate an EMR database and Windows environment.

Responsibilities

• Welcome patients and visitors in a courteous and professional manner.
• Register patients and verify demographic and insurance information.
• Collect copayments, balances, and required patient documentation.
• Check patients in and out and ensure follow-up appointments and referrals are scheduled.
• Review provider schedules for accuracy and readiness in clinic.
• Respond to patient and provider inquiries via phone, email, and EHR systems.
• Cross-train for Call Center and Sleep Dispensing functions.
• Other duties as assigned.

Skills

Bilingual in English and Spanish

Typing 30 wpm

EMR navigation

Windows proficiency

Education

High school diploma or equivalent

Job description

Chicago ENT is seeking a Patient Care Coordinator – Front Office to greet patients, register them, verify insurance, collect payments, and keep the EMR up to date. This role is the heartbeat of the clinic, coordinating with providers and staff to ensure a smooth visit.

You will work with English and Spanish, type at least 30 wpm, and navigate EMR and Windows-based systems. Travel may be required to affiliated locations, and you will report to the Front Office Lead.