Bilingual Front Office Call Center Coordinator - Floater

Law Offices of James Scott Farrin; Greensboro (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid family leave

401k with match

Job summary

Law Offices of James Scott Farrin in Greensboro, NC seeks a Floater Bilingual Front Office Call Center Coordinator. You will answer and route calls from injured clients, provide compassionate support, and help guide them through the early stages of their case.

During onboarding you work from the Greensboro office, then transition to remote work with occasional travel to Asheville, Charlotte, and Greensboro offices for backup coverage. A NC Notary will be required after hire.

Qualifications

• Ability to answer and route calls for injured clients.
• Strong customer service with empathy in difficult circumstances.
• Willingness to travel to Asheville, Charlotte and Greensboro offices as needed.

Responsibilities

• Answer and route calls from injured clients in a fast-paced environment.
• Assist in onboarding and provide support across NC/SC offices.
• Serve as front office liaison, welcoming guests and coordinating meetings.
• After onboarding, work remotely while maintaining coverage at office locations.

Skills

Bilingual

Job description

Are you great with people? A master problem solver?

Jumpstart your career as a Floater Bilingual Front Office Call Center Coordinator.

You will begin your role working in our Greensboro office during the onboarding and training period. Once you are fully onboarded and established in the role, you will transition to a remote work arrangement from your home. While working remotely, you will be expected to maintain flexibility to travel to our Asheville, Charlotte, and Greensboro offices as needed to provide backup coverage and support.

What The Day Looks Like

In this important role, you will work alongside a close-knit team spread across NC & SC to answer and route calls from injured people. It’s fast-paced, and requires a high degree of empathy as many callers are facing very difficult circumstances.

No two days are the same. You’ll often be the first voice people hear when they call, and you may be the last person they meet, as you hand them their check at the end of their case.

It’s a good fit for compassionate professionals.

You’ll also help captain the ship at our Charlotte location – welcoming guests, facilitating meetings, and running the office.

It’s a good fit a responsible, compassionate professional. Once hired you will be required to successfully pass the NC Notary in a timely manner.

We Offer

• A chance to help people through their worst days, and celebrate with them on their best days.
• Numerous growth opportunities.
• A supportive team environment
• Competitive salary & benefits (such as paid family leave, 401k with match, and more).

Who We Are

Our law firm helps injured people. We’ve been nationally recognized for our work, and were recently voted a Best Place to Work. Our President was named one of the state’s most influential business leaders, and has been recognized for advancing diversity and inclusion in the legal profession.

“This role is the heart and soul of our organization. They are on the front lines with our clients, making an important difference in their lives.” – James S. Farrin