Bilingual Front-Door Case Manager: Diversion & Rehousing

Community Teamwork; Lowell (MA); On-site; USD 68,770,000 - 77,366,000; Full time

Benefits offered by this job

4 Weeks of Paid Time Off

Medical, Dental, Vision Insurance

Life Insurance

401(k) retirement plan

Tuition Reimbursement

Career Development Opportunities

Job summary

Community Teamwork in Lowell, MA is seeking a Case Manager – Front Door & Diversion Advocate to provide rapid rehousing services to EA‑eligible families and prevent shelter placement. You will conduct intake, develop Rehousing Plans, and connect families to housing opportunities using trauma-informed practice.

Ideal candidates have 3–5 years in human services, strong advocacy and crisis intervention skills, and fluency in English plus a second language.

Qualifications

• Minimum 3–5 years’ experience working with low-income individuals or families.
• Minimum of one year assessment, advocacy and case management work in a Human Service field.
• Knowledge of community resources available to low-income families.
• Excellent customer service, organizational, oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with basic computer software and data collection systems.
• Valid Driver’s License.

Responsibilities

• Attend bi-weekly Teams meetings with EOHLC.
• Complete intake and needs assessments covering housing, finance, employment, education, health, and more.
• Interview and evaluate clients to formulate Individualized Service Plans.
• Assist families in securing permanent housing using available subsidies and HomeBASE.
• Develop strategies with families to address barriers identified in assessments.
• Maintain compliance with Shelter Scope of Services.
• Help clients build self-sufficiency and transition to self-advocacy.
• Perform home visits and transport clients.

Skills

Case management

Trauma-informed approach

Crisis intervention

Multitasking

Communication skills

Driver's license

Education

Bachelor's Degree preferred

Tools

Data collection systems

Job description

Community Teamwork in Lowell, MA is seeking a Case Manager – Front Door & Diversion Advocate to provide rapid rehousing services to EA‑eligible families and prevent shelter placement. You will conduct intake, develop Rehousing Plans, and connect families to housing opportunities using trauma-informed practice.

Ideal candidates have 3–5 years in human services, strong advocacy and crisis intervention skills, and fluency in English plus a second language.