Case Manager - Front Door & Diversion Advocate

Community Teamwork; Lowell (MA); On-site; USD 68,770,000 - 77,366,000; Full time

Benefits offered by this job

4 Weeks of Paid Time Off

Medical, Dental, Vision Insurance

Life Insurance

401(k) retirement plan

Tuition Reimbursement

Career Development Opportunities

Job summary

Community Teamwork in Lowell, MA is seeking a Case Manager – Front Door & Diversion Advocate to provide rapid rehousing services to EA‑eligible families and prevent shelter placement. You will conduct intake, develop Rehousing Plans, and connect families to housing opportunities using trauma-informed practice.

Ideal candidates have 3–5 years in human services, strong advocacy and crisis intervention skills, and fluency in English plus a second language.

Qualifications

• Minimum 3–5 years’ experience working with low-income individuals or families.
• Minimum of one year assessment, advocacy and case management work in a Human Service field.
• Knowledge of community resources available to low-income families.
• Excellent customer service, organizational, oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient with basic computer software and data collection systems.
• Valid Driver’s License.

Responsibilities

• Attend bi-weekly Teams meetings with EOHLC.
• Complete intake and needs assessments covering housing, finance, employment, education, health, and more.
• Interview and evaluate clients to formulate Individualized Service Plans.
• Assist families in securing permanent housing using available subsidies and HomeBASE.
• Develop strategies with families to address barriers identified in assessments.
• Maintain compliance with Shelter Scope of Services.
• Help clients build self-sufficiency and transition to self-advocacy.
• Perform home visits and transport clients.

Skills

Case management

Trauma-informed approach

Crisis intervention

Multitasking

Communication skills

Driver's license

Education

Bachelor's Degree preferred

Tools

Data collection systems

Job description

• Bilingual (English/Spanish, English/ Haitian-Creole, English/Khmer, English/Portuguese)

CASE MANAGER – FRONT DOOR & DIVERSION ADVOCATE

Pay Range $24 - $27 per hour

Company Overview

Community Teamwork is a private non-profit organization located in Lowell MA. We employ over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

The role of the Case Manager - Front Door & Diversion Advocate is to provide rapid rehousing services to EA eligible families in order to avoid shelter placement. The person in this role will also work with Families entering HomeBASE from BSAS Funded Programs and Non-EA Domestic Violence Shelters (Side Door Referrals). The Front Door & Diversion Advocate will be responsible for providing case management services to families, using a trauma-informed approach that includes: developing monthly Rehousing Plans, referrals to community resources, advocacy, assessments, and crisis intervention, with the goal of placing families into permanent housing.

Essential Functions And Responsibilities

• Attend bi-weekly Teams meetings with EOHLC
• Complete intake and needs assessments with each family, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills
• Interview and evaluate clients to formulate Individualized Service Plans based on Program requirements
• Assist families in securing permanent housing by making full use of all available housing opportunities, including the private rental market and long-term subsidies including section 8, state-aided public housing, state-aided subsidies, and income-eligible project-based subsidies, as well as the HomeBASE Household Assistance Benefit
• Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process
• Maintain compliance standards of EOHLC Shelter Scope of Services
• Help clients build self-sufficiency plans
• Assist clients to transition to self-advocacy roles
• Perform home visits and transport clients

  The duties listed above are representative of the work performed. Other related duties may be assigned.

  Qualifications

  • Minimum of 3-5 years’ experience working with low-income individuals or families
  • Minimum of one year assessment, advocacy and case management work in a Human Service field
  • Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals
  • Demonstrated knowledge of community resources available to low-income individuals and families
  • Excellent customer service, organizational, oral and written communication skills
  • Ability to manage multiple priorities and work in a fast-paced environment
  • Proficient computer skills required in basic computer software and data collection systems
  • Excellent crisis management skills
  • Ability to maintain accurate records and confidentiality of information
  • Excellent attention to detail
  • Valid Driver’s License

  Preferred Qualifications

  • Bachelor’s Degree preferred, preferably in a Human Services related field. Significant case management experience may substitute for degree
  • Bilingual (English/Spanish, English/ Haitian-Creole, English/Khmer, English/Portuguese)

  Benefit Information*

  At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer:

  • 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays
  • Medical, Dental, and Vision Insurance - Company Paid Life Insurance – Critical Illness Insurance-Pet Insurance
  • Tuition Reimbursement - Career Advancement and Professional Development Opportunities
  • 5% employer contribution to your 401(k) retirement account after 6 months of employment
  • Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve
  • The stated pay range represents the Agency’s good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications

  Equal Opportunity Employer – Vets/Disabled

  This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.