Bilingual Front Desk Specialist - Medical Clinic

Wesley Health Centers - JWCH Institute, Inc.; Los Angeles (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Holiday pay (13 days)

Paid time off

Retirement plan

Mileage reimbursement

Job summary

Wesley Health Centers/JWCH Institute seeks a Front Office Clerk to be the first point of contact for patients and visitors in Los Angeles. You will handle check-ins, scheduling, insurance verification, payments, and front desk operations with professionalism and empathy.

The role requires experience in an office or medical setting, strong communication, and the ability to multitask in a fast-paced environment. Bilingual English/Spanish is preferred, with familiarity in Next-Gen EHR systems.

Qualifications

• One year's experience in a general office or medical facility.
• Bilingual English/Spanish preferred.
• Typing 35 words per minute.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with electronic health records is preferred.

Responsibilities

• Greet patients and manage check-ins/check-outs.
• Coordinate appointments and follow-ups per clinic policies.
• Answer calls/emails and direct inquiries.
• Maintain patient records with confidentiality and accuracy.
• Verify insurance eligibility and assist with documentation.
• Process payments and collaborate with billing on discrepancies.
• Maintain front desk and waiting area cleanliness and organization.
• Provide administrative support to clinical staff as needed.
• Ensure HIPAA compliance and patient privacy at all times.

Skills

Bilingual (English/Spanish)

Experience in general office or clinic

Typing speed 35 WPM

Strong communication skills

Organizational skills

Computer proficiency

HIPAA/compliance awareness

Empathy and patient-focused

Education

High school diploma or equivalent

Tools

Next-Gen EHR

Job description

Wesley Health Centers/JWCH Institute seeks a Front Office Clerk to be the first point of contact for patients and visitors in Los Angeles. You will handle check-ins, scheduling, insurance verification, payments, and front desk operations with professionalism and empathy.

The role requires experience in an office or medical setting, strong communication, and the ability to multitask in a fast-paced environment. Bilingual English/Spanish is preferred, with familiarity in Next-Gen EHR systems.