Bilingual Front Desk Specialist | Full-Time

Bubon Orthodontics; Chicago (IL); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

No weekends

Health insurance

PTO & holidays

401(k)

FSA

Employee discount

Parental leave

Bonus opportunities

Team bonding events

Paid training

Job summary

Bubon Orthodontics in Chicago's Millennium Park area seeks a friendly Front Desk Specialist fluent in English and Spanish. You will greet patients, answer phones, schedule appointments, verify insurance, collect payments, and keep the front desk organized while supporting our Niles and Lakeview offices as needed.

This Monday–Friday opportunity offers competitive pay, health insurance, PTO, 401(k), and training in a supportive team culture built around family values.

Qualifications

• Bilingual in English and Spanish required or highly preferred.
• Customer service experience is beneficial.
• Friendly, reliable, organized, and a strong communicator.

Responsibilities

• Greet patients and families with a welcoming smile.
• Answer phones and assist patients with questions.
• Schedule and confirm appointments; check in/out patients.
• Verify insurance benefits and collect patient payments.
• Maintain accurate patient information and support onboarding.
• Collaborate with orthodontic team and support off-site offices as needed.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Organized

Communication

Job description

Looking for more than just a job? We want you on our team!

At Bubon Orthodontics, we’re in the business of creating beautiful smiles — but just as importantly, we’re creating great experiences for our patients and their families.

We’re looking for a positive, outgoing, bilingual Front Desk Specialist who loves connecting with people, enjoys a busy day, and takes pride in making patients feel welcome from the moment they walk through our doors.

Your primary office will be our Millennium Park location, with opportunities to support our Niles and Lakeview offices when needed. If you’re friendly, dependable, organized, and ready to be part of a team where your personality matters, we want to meet you!

Why You'll Love Working Here

• No weekends! Enjoy a Monday-Friday schedule
• Competitive pay and benefits
• Health insurance
• PTO and paid holidays
• 401(k)
• Flexible Spending Account
• Employee discount
• Parental leave
• Bonus opportunities
• Paid team bonding events
• Paid training and support as you learn
• A fun, energetic, and supportive team
• A culture built around our belief: “We are a family treating families.”

What You'll Do

You’ll be a key part of our patients’ experience and one of the friendly faces they see every time they visit.

Your day may include:

• Welcoming patients and families with a smile
• Answering phones and helping patients with questions
• Scheduling and confirming appointments
• Checking patients in and out
• Communicating with patients in English and Spanish
• Verifying insurance benefits
• Collecting patient payments
• Maintaining accurate patient information
• Helping patients understand their appointments and treatment
• Keeping the front desk organized and running smoothly
• Working with the orthodontic team to provide an exceptional patient experience
• Supporting our Niles and Lakeview offices when needed
• Learning the ins and outs of orthodontics and growing your skills along the way

Requirements

What We're Looking For

We’re looking for someone who is:

• Bilingual in English and Spanish
• Friendly, positive, and genuinely enjoys helping people
• Reliable and dependable
• Organized and detail-oriented
• Comfortable talking with patients both in person and on the phone
• Able to multitask in a fast-paced environment
• A strong communicator
• Comfortable learning new technology and computer systems
• Flexible and willing to help wherever needed
• A team player who brings a positive attitude to work every day

Previous dental, orthodontic, medical, or customer service experience is a plus — but personality, attitude, and a willingness to learn are just as important!

Ready to Join Us?

If you’re looking for a place where you can have fun, grow your skills, make a difference, and help create smiles every day, we’d love to hear from you!

Come join the Bubon Orthodontics family!