Bilingual Front Desk Specialist | Full-Time

Bubon Orthodontics; Des Plaines (IL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

No weekends

Health insurance

PTO and paid holidays

401(k)

Flexible Spending Account

Employee discount

Parental leave

Bonus opportunities

Paid team bonding events

Paid training and support

Job summary

Bubon Orthodontics is seeking a friendly, bilingual Front Desk Specialist for our Des Plaines location with potential support at Millennium Park and Lakeview offices. You’ll greet patients, answer phones, schedule visits, and help with insurance verification while ensuring a smooth front desk operation.

The role emphasizes excellent customer service, strong communication in English and Spanish, and willingness to learn orthodontic workflows.

Qualifications

• Fluent in English and Spanish; patient-facing communication.
• Positive, friendly demeanor with strong interpersonal skills.
• Comfortable using dental/office software and multitasking in a fast-paced setting.

Responsibilities

• Greet patients and families with a warm, welcoming smile.
• Answer phones, assist patients with questions, and schedule/confirm appointments.
• Check patients in/out and verify insurance benefits.
• Collect patient payments and maintain accurate records.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Dental software

Job description

Description

Looking for more than just a job? We want you on our team!

At Bubon Orthodontics, we're in the business of creating beautiful smiles - but just as importantly, we're creating great experiences for our patients and their families.

We're looking for a positive, outgoing, bilingual Front Desk Specialist who loves connecting with people, enjoys a busy day, and takes pride in making patients feel welcome from the moment they walk through our doors.

Your primary office will be our Des Plaines location, with opportunities to support our Millennium Park and Lakeview offices when needed. If you're friendly, dependable, organized, and ready to be part of a team where your personality matters, we want to meet you!

Don't have orthodontic experience? That's okay! If you have great people skills, a positive attitude, and a willingness to learn, we can teach you the rest.

Why You'll Love Working Here

• No weekends! Enjoy a Monday-Friday schedule
• Competitive pay and benefits
• Health insurance
• PTO and paid holidays
• 401(k)
• Flexible Spending Account
• Employee discount
• Parental leave
• Bonus opportunities
• Paid team bonding events
• Paid training and support as you learn
• A fun, energetic, and supportive team
• A culture built around our belief: "We are a family treating families."

What You'll Do

You'll be a key part of our patients' experience and one of the friendly faces they see every time they visit.

Your day may include:

• Welcoming patients and families with a smile
• Answering phones and helping patients with questions
• Scheduling and confirming appointments
• Checking patients in and out
• Communicating with patients in English and Spanish
• Verifying insurance benefits
• Collecting patient payments
• Maintaining accurate patient information
• Helping patients understand their appointments and treatment
• Keeping the front desk organized and running smoothly
• Working with the orthodontic team to provide an exceptional patient experience
• Supporting our Millennium Park and Lakeview offices when needed
• Learning the ins and outs of orthodontics and growing your skills along the way

Requirements

What We're Looking For

We're looking for someone who is:

• Bilingual in English and Spanish
• Friendly, positive, and genuinely enjoys helping people
• Reliable and dependable
• Organized and detail-oriented
• Comfortable talking with patients both in person and on the phone
• Able to multitask in a fast-paced environment
• A strong communicator
• Comfortable learning new technology and computer systems
• Flexible and willing to help wherever needed
• A team player who brings a positive attitude to work every day

Previous dental, orthodontic, medical, or customer service experience is a plus - but personality, attitude, and a willingness to learn are just as important!

Ready to Join Us?

If you're looking for a place where you can have fun, grow your skills, make a difference, and help create smiles every day, we'd love to hear from you!

Come join the Bubon Orthodontics family!