Front Desk Receptionist/Patient Care Specialist | Full-Time | Multi-Location

Bubon Orthodontics; Waukesha (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Bonuses

Uniform allowance

Job summary

Bubon Orthodontics is seeking friendly, dependable team members for full-time front desk roles across Franklin, Wauwatosa, Waukesha, Muskego and 27th street offices. You will greet patients, handle calls, schedule, process payments, and support insurance processing while traveling between locations as needed.

We value reliability, strong communication, and a customer-service mindset. No nights or weekends, paid training, and a collaborative team culture are offered to help you grow with us.

Qualifications

• We hire for attitude, professionalism, and reliability.
• Punctual and dependable.
• Friendly, professional, customer-service focused.

Responsibilities

• Greet patients with professionalism and warmth.
• Answer and manage incoming calls.
• Schedule and confirm appointments.
• Assist patients with forms and account questions.
• Verify and update patient information.
• Collect payments and assist with financial coordination.
• Support insurance claim processing and documentation.
• Maintain accurate patient records.
• Keep the reception area organized and welcoming.
• Support teammates across multiple locations.

Skills

Customer service

Communication

Detail oriented

Team player

Reliability

Job description

Description

At Bubon Orthodontics, we're looking for friendly, dependable team members who enjoy helping people, creating positive patient experiences, and being part of a collaborative team across multiple office locations.

Description

This is a full-time position for individuals who are flexible, reliable, and comfortable traveling between offices as needed to support patient care and front office operations.

This Role Is a Great Fit For Someone Who

• Wants a stable full-time career
• Enjoys interacting with patients and families
• Thrives in a fast-paced, customer-focused environment
• Is dependable, organized, and adaptable
• Takes pride in delivering exceptional service
• Enjoys working as part of a supportive team

Why Team Members Love Working Here

• No nights or weekends
• Paid training
• Supportive team culture
• Growth opportunities
• Competitive pay and benefits
• PTO, bonuses, uniform allowance, and more

What You'll Do

• Greet patients with professionalism and warmth
• Answer and manage incoming calls
• Schedule and confirm appointments
• Assist patients with forms, paperwork, and account questions
• Verify and update patient information
• Collect payments and assist with financial coordination
• Support insurance claim processing and documentation
• Maintain accurate patient records
• Keep the reception area organized and welcoming
• Become cross-trained in orthodontic procedures and technology
• Support teammates across multiple locations

Requirements

What We're Looking For

We hire for attitude, professionalism, and reliability.

Successful Team Members Are

• Punctual and dependable
• Friendly, professional, and customer-service focused
• Comfortable in a fast-paced environment
• Strong communicators with excellent attention to detail
• Positive and team-oriented
• Willing to travel where support is needed
• Motivated to learn and grow
• Comfortable becoming familiar with orthodontic procedures and terminology through hands-on cross-training

Important Position Requirements

• This is a full-time position
• Travel between offices is required
• Reliable transportation is required
• Flexibility to work in our Franklin, Wauwatosa, Waukesha, Muskego, and 27th street locations is essential

Applicants seeking part-time, temporary, or single-location work will not be the right fit for this role.