Bilingual Patient Service Representative (Hales Corners)

Orthodontic Experts Management LLC; Hales Corners (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Paid Patient Service Representative培训

Travel Pay

Medical, Dental, Vision, and Life Ins.

Short-Term Disability

Employee Assistance Program

Health Savings Account

Dependent Care Account

401(k) and matching

Paid Time Off

Identity Theft Protection - LifeLock

MetLaw

Pet Insurance

Free and discounted Orthodontic Care

Monthly Bonuses

Job summary

Orthodontic Experts Management LLC in Wisconsin is seeking a Patient Service Representative to warmly welcome visitors, manage the front desk, answer calls, and handle administrative tasks to support clinicians.

You will collect patient information, process payments, check in/out patients, coordinate schedules, and assist with office communications. Bilingual Spanish required; full-time hours include some Saturdays, with benefits.

Qualifications

• High school degree or GED.
• 3 years customer service experience.
• 2 years patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual in Spanish.

Responsibilities

• Greet visitors warmly and provide information and assistance.
• Answer all phone calls and return voicemails.
• Check-in/check-out patients and notify clinical staff of arrivals.
• Collect patient information for new patients (registration, history, HIPAA).
• Process payments and schedule next appointments.
• Handle questions from walk-ins and maintain office communications.
• Maintain updated comm-log with patient/parent communications.
• Review and adjust daily clinic schedule and open slots.
• Ensure bondings are approved and active with insurance where needed.
• Understand cancellation policy and reinforce it to patients.
• Print end-of-day reports and keep reception clean.
• Respond to emails and verify payment against reports.
• Travel to sister clinics and perform duties as assigned.
• Participate in marketing events and travel as required.
• Cash handling and other duties as assigned.

Skills

Customer service

Patient service

Problem solving

De-escalation

Communication skills

Bilingual - Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

About us:

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

We are looking for team members who are passionate about high-quality care and align with our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.

Job Description:

As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support

Tasks include but are not limited to:

• Answer all phone calls.
• Listen and return all voicemails left in front of office phones.
• Check-in new and existing patients and let the clinical staff know that the patient has arrived.
• Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
• Check out patients (collect payments, make next appointment)
• Handle questions and provide information to walk-in patients.
• Maintain comm-log up to date with all necessary patient/parent communication information.
• Review the daily schedule of the clinic for any changes.
• Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
• Review for Bonding approvals
• Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
• Understand cancellation policy and reiterate it to patients.
• Print end of the day reports.
• Maintain office/reception area cleanliness.
• Check and reply to all office emails
• Check collected payments against the report and check all credit card transactions.
• Call patients with outstanding balances
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing events
• Cash handling
• Other tasks as assigned

Requirements

• High school degree or GED equivalent
• 3 years of customer service experience
• 2 years of patient service experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills
• Bilingual - Spanish

Working Hours/ Location/Pay:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday - Friday 6.45am - 3:00pm
• 2 Saturdays per month
• 5778 S 108th St , Hales Corners, WI 53130
• Travel availability to Menomonee Falls and Mount Pleasant
• Rate of pay - $19 - $24

Benefits (for our full-time employees)

• Paid Patient Service Representative Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Medical, Dental, Vision, and Life Insurance
• Short-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Paid Time Off
• Identity Theft Protection - LifeLock
• MetLaw
• Pet Insurance
• Free and discounted Orthodontic Treatment
• Monthly Bonuses