Resident Services Coordinator - Bilingual

Worcester Housing Authority; Great Brook Valley (MA); On-site; USD 28,731 - 40,920; Full time

Job summary

Worcester Housing Authority seeks a Program Representative to provide bilingual customer service, clerical, analytical and administrative support in the Resident Services department. The role is full-time, onsite in Worcester, MA, Monday–Friday, 8:00 a.m.–4:30 p.m., with occasional overtime and a strong benefits package.

The position requires a high school diploma, two years of office experience, and excellent Microsoft Office skills.

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Minimum of two years of professional office experience.
• Excellent computer skills, especially Microsoft Teams, Word, Excel, and Outlook.
• Exceptional customer service and interpersonal communication; calm and personable.
• Ability to read, write, type, speak, and understand English well; bilingual a plus.
• Ability to multi-task, stay organized, and meet deadlines.
• Reliable and available for work; able to sit long periods and lift up to 15 pounds as needed.

Responsibilities

• Answers phones, responds to questions, takes messages, or routes calls to staff.
• Receives visitors, processes mail, handles supply orders, and prepares meeting rooms.
• Researches grant applications and supports WHA Grant writer.
• Prepares reports, analyzes data, and provides information to funders.
• Attends meetings and records minutes.
• Maintains catalog of WHA Life Skills classes.
• Updates and validates client databases and generates weekly status reports.
• Maintains language-learning software listings and tracking spreadsheets.
• Audits and validates data in master spreadsheets and databases.
• Organizes files, opens/closes cases, and ensures record-keeping standards.
• Creates templates and documents for staff.
• Updates bulletin boards with client services information.
• Drafts and sends communications; supports special projects.
• Performs similar duties as assigned.

Skills

Customer service

Attention to detail

Multi-tasking

English proficiency

Communication skills

Education

High school diploma

College degree is a plus

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Worcester Housing Authority seeks a Program Representative to provide bilingual customer service, clerical, analytical and administrative support in the Resident Services department. The role is full-time, onsite in Worcester, MA, Monday–Friday, 8:00 a.m.–4:30 p.m., with occasional overtime and a strong benefits package.

The position requires a high school diploma, two years of office experience, and excellent Microsoft Office skills.