Bilingual Front Desk Receptionist (Spanish/English)

America's Best; Orange (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and dental insurance

401k retirement savings with company 4

Paid personal time off

Employee eyewear discount

Job summary

America's Best is seeking a friendly Front Desk Receptionist who is fluent in English and Spanish to welcome customers, answer phones, and manage schedules in our Orange, CA store. You’ll keep patient records organized, assist with insurance inquiries, and coordinate appointments to ensure smooth daily flow.

The role emphasizes excellent customer service, strong organizational skills, and the ability to handle multiple phone lines.

Qualifications

• Fluent in reading and speaking both English and Spanish.

Responsibilities

• Greet customers in person and on the phone with a friendly, professional demeanor.
• Answers, screens, and forwards incoming calls per National Vision protocol.
• Schedule and confirm appointments and classes; coordinate patient flow.
• Maintain organized patient records and ensure files are prepared for next day.
• Provide customers basic and accurate information and assist with insurance-related questions.

Skills

Bilingual English/Spanish

Customer service

Phone handling

Organizational skills

Job description

America's Best is seeking a friendly Front Desk Receptionist who is fluent in English and Spanish to welcome customers, answer phones, and manage schedules in our Orange, CA store. You’ll keep patient records organized, assist with insurance inquiries, and coordinate appointments to ensure smooth daily flow.

The role emphasizes excellent customer service, strong organizational skills, and the ability to handle multiple phone lines.