Bilingual Front Desk Receptionist | Growth & Benefits

Nationalvision1; Orlando (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401k retirement savings with company"

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision is seeking a receptionist/front desk professional to maintain smooth store operations and provide high-quality customer service. The role includes answering phones, guiding customers, managing basic insurance-related information, scheduling appointments, and keeping the front area organized.

The ideal candidate is bilingual (English/Spanish), with 0–2 years of related experience or training, and a HS diploma or equivalent.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• Education: High School Diploma or equivalent.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Customer service

Strong organizational skills

Phone handling

Education

High School Diploma or equivalent

Job description

National Vision is seeking a receptionist/front desk professional to maintain smooth store operations and provide high-quality customer service. The role includes answering phones, guiding customers, managing basic insurance-related information, scheduling appointments, and keeping the front area organized.

The ideal candidate is bilingual (English/Spanish), with 0–2 years of related experience or training, and a HS diploma or equivalent.